Understanding your subscription and managing billing ensures uninterrupted access to Microscope.ai. This guide covers subscription plans, billing management, and common account questions.
Subscription Plans
Available Plans
Microscope.ai offers different subscription tiers to match your needs:
- Trial - Free trial with limited features
- Focus - Core monitoring for focused teams
- Magnify - Enhanced features for growing teams
- Enterprise - Custom solutions for large organizations
Plan features and pricing are available on the Microscope.ai pricing page. Contact sales for Enterprise options.
Accessing Subscription Management
- Click your profile icon
- Select Organizations
- Click Manage Subscription
- View plan details and billing
Note: Currently, all team members can access billing and subscription management. In a future release, this will be restricted to organization Owners only.
Current Subscription Details
Plan Information
- Current plan name
- Plan features and limits
- Billing cycle (monthly/annual)
- Next billing date
- Subscription status (active/trial/expired)
Usage Summary
- Execution quota (used/total)
- Active projects
- Custom prompts created
- Team members
- Storage usage
Upgrading Your Plan
When to Upgrade
Consider upgrading when:
- Approaching execution quota limits
- Need more custom prompts
- Require additional team members
- Want advanced features
- Growing monitoring needs
How to Upgrade
- Go to Manage Subscription
- Click Upgrade Plan
- Review available plans
- Select desired plan
- Confirm upgrade
- Update payment method if needed
Upgrade Process
- Upgrade takes effect immediately
- Prorated billing for remainder of cycle
- New limits apply instantly
- Confirmation email sent
Downgrading Your Plan
How to Downgrade
- Go to Manage Subscription
- Click Change Plan
- Select lower-tier plan
- Review impact on features
- Confirm downgrade
Downgrade Considerations
- Takes effect at end of current billing cycle
- Data remains but features may be limited
- May need to remove team members
- Custom prompts may be capped
- Existing analyses remain accessible
Always review feature changes before downgrading to ensure it meets your needs.
Billing and Payment
Payment Methods
- Credit card
- Debit card
- Other methods per region
Updating Payment Method
- Go to Manage Subscription
- Click Payment Method
- Add or update card details
- Save changes
- Old method removed once new one verified
Billing Cycle
- Monthly - Billed every month
- Annual - Billed once per year (usually discounted)
- Auto-renewal unless cancelled
- Invoices emailed after each charge
Viewing Invoices
- Access Billing History
- View all past invoices
- Download PDF copies
- See payment status
- Track spending
Cancelling Your Subscription
How to Cancel
- Go to Manage Subscription
- Click Cancel Subscription
- Confirm cancellation
- Access continues until end of billing period
After Cancellation
- Account remains active until period ends
- No further charges
- Data retained for grace period
- Can reactivate before end of period
- After expiration, data may be archived or deleted
Reactivating After Cancellation
- Log back in
- Go to Manage Subscription
- Click Reactivate
- Update payment method
- Resume service immediately
Trial Period
Trial Features
- Limited execution quota
- Access to core features
- Automatic prompts
- Basic support
- No credit card required (usually)
During Trial
- Explore all core features
- Run analyses to test value
- Invite team members
- Create custom prompts
- Decide on best plan
Trial Expiration
- Notification before trial ends
- Prompted to upgrade
- Access may be limited after expiration
- Data preserved for grace period
- Easy to upgrade and continue
Common Billing Questions
When will I be charged?
Initial charge when subscribing, then on your billing cycle date each month/year.
How are upgrades billed?
Prorated charge for remainder of current period. Next full charge at next billing date.
What if payment fails?
- Email notification sent
- Retry attempted
- Grace period to update payment
- Service may be suspended if unresolved
- Reactivate by updating payment method
Can I get a refund?
Refund policies vary. Contact support with your specific situation.
Do you offer discounts?
- Annual plans usually discounted vs monthly
- Volume discounts for Enterprise
- Educational/non-profit discounts may be available
- Contact sales for options
Enterprise Plans
Enterprise Features
- Custom execution quotas
- Dedicated support
- Custom integrations
- SLA guarantees
- Advanced security
- Custom contracts
Getting Enterprise
- Contact sales team
- Discuss requirements
- Custom quote provided
- Negotiated terms
- Onboarding assistance
Usage Monitoring
Tracking Usage
- View real-time usage in subscription panel
- Set up quota alerts
- Monitor team activity
- Plan for growth
- Optimize analysis frequency
Quota Management
- Prioritize important analyses
- Use scheduling wisely
- Remove unnecessary prompts
- Balance frequency vs value
- Upgrade when consistently at limits
Best Practices
- Monitor usage - Check quota regularly
- Update payment - Keep payment method current
- Review invoices - Verify charges
- Plan ahead - Upgrade before hitting limits
- Annual savings - Consider annual billing
- Right-size plan - Choose plan matching needs
- Read emails - Stay informed of billing issues
Support and Assistance
For billing questions:
- Check in-app billing FAQs
- Email support team
- Live chat (if available)
- Contact sales for plan questions
- Phone support for Enterprise
Next Steps
With subscription management understanding, you're ready to:
- Optimize your plan for needs
- Manage team and resources effectively
- Scale Microscope.ai usage confidently
- Maximize return on investment